![]() In general, some patients were less likely to make a successful video visit connection: those needing language interpretation, those living in a low-socioeconomic-status neighborhood, Black patients, and Latino patients. low virtual rooming, and neighborhood socio-economic status (SES) Patients of medical offices with high virtual rooming rates were 7% more likely to have a successful connection. They found that virtual rooming increased connection rates for all patients. The study’s authors looked at trends in October 2020, comparing medical offices that used virtual rooming more with those that used it less. This initiative included the practice of “virtual rooming,” which involves a medical assistant (MA) calling the patient 15 minutes before the visit to help connect the video call. In response, The Permanente Medical Group developed a regionwide initiative to promote and support video care. Kaiser Permanente Northern California, whose 9,500 physicians treat 4.5 million members, saw a rapid increase in the number of video visits in March 2020 as in-person medical care was reduced to limit COVID-19 virus transmission. “Our study didn’t identify exactly how this happens, but we believe it is because the medical assistant is available to walk patients through the technology and provide encouragement and a human connection.” “The involvement of a medical assistant seemed to reduce the technology gap,” said senior author Mary Reed, DrPH, a research scientist with the Kaiser Permanente Division of Research. Mary Reed, DrPH, research scientist, Division of Research. Patients participating in video visits with their primary care doctors in fall 2020 benefited from having a medical assistant help connect the call, particularly if they needed language interpretation or lived in a low-socioeconomic-status neighborhood, according to Kaiser Permanente research published April 11 in JAMA Internal Medicine. We do not share your data, and you can unsubscribe at any time.Kaiser Permanente study finds patients in low-socioeconomic-status neighborhoods benefited from help connecting with video medical visits Health care leaders looking to drive transformation within an organization or health system can subscribe to KP International’s mailing list and receive occasional email about virtual seminars and in-person events. Read about the study in the Division of Research Spotlight * 84% said the video visit improved their relationship with their doctor. * 87% said the video visit was more convenient than other ways of getting care. * 89% were interested in a future video visit. * 92% said the video visit provider was familiar with their medical history. According to Mary Reed, DrPH, one of the study’s authors, this research was believed to be “the first large study of patient experiences integrating video visits into primary care with existing providers.” In Northern California, a study was conducted of 1,274 patients who scheduled video visits during the last quarter of 2015, a few months after the option became available region-wide. ![]() At the beginning, questions arose: How did patients who had requested a video visit feel about their experience? Research scientists at the Kaiser Permanente Northern California Division of Research aimed to find out. When medically appropriate, and if requested by the patient, the option to use telemedicine offers safe and convenient access while supporting the full complement of care delivery.Ĭompared with phone visits and secure email messages, video visits are a newer approach to virtual care. When an in-person visit is medically necessary, it will be arranged. Patients who prefer a standard in-person visit over a virtual visit always have that option available. Years before the novel coronavirus outbreak contributed to a rapid increase in telemedicine worldwide, Kaiser Permanente was setting the standard for excellence in virtual care. Read CIO Dick Daniels quoted in Becker’s Hospital Review Read about Transforming Health Care in the Age of Pandemic With up to 80% of outpatient care currently conducted by phone and video visits, Kaiser Permanente physicians are now performing as many video visits per day as they used to do in an average month in 2019. Stephen Parodi, associate executive director of The Permanente Medical Group and national infectious disease leader for Kaiser Permanente. “A lot of the visits we did in person can be done safely by video,” says Dr. As many people continue to shelter at home while forgoing unnecessary travel and community contact, preventative primary care and routine follow-up appointments can often be handled virtually. ![]()
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